Privacy Policy
Prestige Cleaing Company Ltd.
Privacy Policy
Effective Date: September 3, 2026
Last Updated: September 3, 2026
Prestige Cleaning Services (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website at https://prestige-cleaningservices.co.uk/ or use our cleaning services across Milton Keynes and surrounding areas.
Please read this policy carefully to understand our practices regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect information about you when you interact with us online, via phone, email, or when requesting cleaning services.
A. Personal Data You Provide Directly
Contact Details: Name, email address, phone number, and physical property/cleaning address.
Service Requirements: Details regarding your property (e.g., number of rooms, commercial vs. domestic clean) and specific instructions provided during quote requests.
Communication Data: Records of communications when you email us at
contact@prestige-cleaningservices.co.ukor call us at07542 604967.
B. Technical & Usage Data Automatically Collected
When you browse our website, we may collect technical information, including:
IP address, browser type and version, time zone setting, and operating system.
Pages viewed, length of visit, page interaction data, and referral links.
2. How We Use Your Information
We process your personal information for the following purposes:
| Purpose | Legal Basis under UK GDPR |
| Providing Quotes & Services: Fulfilling booking requests, scheduling cleans, and delivering domestic/commercial cleaning services. | Contractual Necessity: Necessary to perform or enter into a contract with you. |
| Customer Support: Responding to inquiries, feedback, or quote requests sent via our online form, email, or telephone. | Legitimate Interests: Operating and improving our customer communication. |
| Business Operations & Record Keeping: Invoicing, accounting, internal record-keeping, and legal compliance. | Legal Obligation: Compliance with UK tax and financial regulations. |
| Website Performance: Monitoring and improving website layout, security, and usability. | Legitimate Interests: Ensuring our web services function securely and efficiently. |
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure the site functions properly and to improve user experience.
Essential Cookies: Necessary for basic website navigation and function.
Performance/Analytics Cookies: Help us understand how visitors interact with the site by gathering anonymous usage statistics.
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Note that disabling cookies may affect website functionality.
4. Sharing Your Personal Data
We respect your personal information and do not sell, rent, or trade your personal data to third parties for marketing purposes.
We may share your data with trusted service providers who assist us in operating our business, including:
Hosting & Web Maintenance Providers: Hostinger and our website development team (Top 1 Web Agency).
IT & System Administrators: Providers of secure email and communication tools.
Legal & Regulatory Authorities: If required by law, court order, or legal proceedings.
All third-party service providers are required to process your personal data securely and strictly according to our instructions.
5. Data Security & Storage
We implement appropriate technical and organisational security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure.
Your data is stored securely within the United Kingdom or European Economic Area (EEA). In the event of a data transfer outside the UK/EEA, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
Quote Inquiries (Non-clients): Retained for up to 12 months.
Client Service & Accounting Records: Retained for up to 6 years in accordance with UK tax compliance requirements.
7. Your Legal Rights (UK GDPR)
Under the UK GDPR, you have the following rights regarding your personal information:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data where there is no good reason for us to continue processing it.
Right to Restrict Processing: Request a pause in the processing of your personal data in certain scenarios.
Right to Data Portability: Request transfer of your data to you or a third party in a structured format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at contact@prestige-cleaningservices.co.uk.
8. Third-Party Links
Our website may contain links to social media pages (Facebook, Instagram, YouTube) or third-party service partners. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. Any updates will be posted on this page with an updated “Last Updated” date.
10. Contact Us & Complaints
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Business Name: Prestige Cleaning Services
Operating Location: Milton Keynes, Buckinghamshire, United Kingdom
Phone: 07542 604967
Email: contact@prestige-cleaningservices.co.uk
If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK data protection supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk | Helpline: 0303 123 1113
Our Values
What Guides Us
Genuine Care
We treat every home and workplace as if it were our own, paying attention to the details that make a space feel truly fresh.
Trust & Safety
Our cleaners are fully vetted and insured, so you can feel confident welcoming our team into your property.
Eco‑Conscious
We use environmentally mindful products wherever possible, protecting your family, pets and surfaces.
Consistency
Regular clients see the same trusted team every visit, building familiarity and a cleaning routine that works.
Milton keynes
Our Coverage Areas
Central District
MK6, MK9
Eaglestone
North Milton Keynes
MK11, MK12, MK13, MK14
East Milton Keynes
MK10, MK15
South Milton Keynes
MK1, MK2, MK3, MK7
West Milton Keynes
MK4, MK5, MK8
Surrounding Towns & Villages
MK16, MK17, MK18, MK19, MK46, NN12
Get In Touch
Ready to Meet Your Cleaners?
Tell us about your space and we will provide a clear, no-obligation quote. No hidden fees, no pressure – just honest advice and a tailored cleaning plan.
